Linda,
At the end of LCM/Promotion manager job you have something call security. Check your settings to make sure you have check the security options required, see below.
For mobile make sure are running BI 4.0 w/ SP4 or better. All the information you need is located
http://help.sap.com/businessobject/product_guides/boexir4/en/43_mobiOS_admin_en.pdf
Regards,
Ajay